FAQ - Pro Autoworks
Frequently Asked Questions
Pro Autoworks customer help guide
This FAQ covers common customer questions about services, warranties, scheduling, and what to expect when you bring your vehicle to Pro Autoworks in Cedar Springs, MI. If you don’t find your question below, call us at (616) 696-8863 and our service advisors will assist.
Diagnostics and repairs
Q: Where are you located and what are your hours?
A: Pro Autoworks is located at 15670 Northland Drive, Cedar Springs, MI 49319. Call (616) 696-8863 to confirm current hours and schedule an appointment—hours may vary based on workload and holidays.
Q: Do you take walk-ins?
A: Walk-ins are welcome for minor services like battery checks or basic inspections when the schedule allows. For repairs and complex diagnostics, appointments help us allocate the right technician and diagnostic time.
Q: How long will my repair take?
A: Repair time varies. Simple services like oil changes can be same-day; diagnostic work may take a day or longer; major engine or transmission rebuilds can take several days to weeks depending on parts availability. We provide estimated timelines with each estimate.
General shop questions
Q: What is included with a diagnostic inspection?
A: A diagnostic inspection includes symptom capture, computer scans, a visual check, and targeted functional testing (e.g., compression tests, pressure tests). We provide a diagnosis and repair recommendations.
Q: Do you provide written estimates?
A: Yes. We provide written estimates that outline the work, parts, and labor, and we obtain customer approval before starting repairs.
Parts and warranty
Q: Do you use OEM parts?
A: We use OEM parts when specified and available and high-quality aftermarket parts when appropriate. We always disclose part sources and recommend options based on reliability and value.
Q: Do you warranty your work?
A: Yes—warranty terms vary by repair type and parts used. Warranty information is provided on the invoice. Contact us for details on specific warranty coverage.
Maintenance and inspections
Q: How often should I get an oil change?
A: Oil change frequency depends on your vehicle and driving conditions. Many modern vehicles run 5,000–10,000 miles between changes with synthetic oil, but severe driving may require more frequent service. We follow manufacturer recommendations.
Q: Do you do DOT inspections and smog testing?
A: Yes. We perform DOT inspections and smog testing; if repairs are needed to pass emissions tests, we provide diagnostics and estimates.
Towing and roadside assistance
Q: Do you offer towing?
A: Pro Autoworks coordinates towing for customers and will recommend appropriate towing services if your vehicle is immobile. We do not operate our own dedicated tow fleet but work with trusted local providers.
Payment and billing
Q: What forms of payment do you accept?
A: We accept major credit cards, debit cards, and cash. Call ahead if you need specific payment arrangements or company invoicing for fleet accounts.
Preventive maintenance tips
Q: Do you repair diesel and RV engines?
A: Yes. We have experience with diesel engine diagnosis and repair and RV engine service, including fuel system work, turbocharger service, and heavy-duty maintenance.
Q: Do you replace windshields?
A: Yes. We provide auto glass repair and replacement, using adhesives and techniques that meet structural and safety standards.
Preparing for service and what to bring
- Bring any service records you have; they help diagnose recurring issues.
- If you have specific warning lights or unusual sounds, note when they occur and under what driving conditions.
- For RVs, note total vehicle weight and any appliances or accessories that may influence diagnostics.
Environmental and safety policies
Q: How do you handle used oils and hazardous materials?
A: We dispose of oils, coolants, and hazardous materials according to state and federal regulations and recycled where possible.
When to seek immediate service
Seek immediate service if you experience:
- Sudden loss of power or stalling while driving
- Persistent smoke from under the hood or tailpipe
- Severe fluid leaks (oil or coolant)
- Brake failure or significant reduction in stopping power
- Overheating that doesn’t resolve after stopping
Contact and appointment scheduling
For additional questions or to schedule service, call (616) 696-8863. Our advisors will listen, document symptoms, and arrange diagnostics or repairs at our shop located at 15670 Northland Drive, Cedar Springs, MI 49319.
Visit: 15670 Northland Drive, Cedar Springs, MI 49319